Cancellation & Rescheduling Policies


At Swift Lifesaver, we value your time and strive to accommodate your scheduling needs. Please review our cancellation and rescheduling terms below:

  • Cancellations or Rescheduling with Sufficient Notice:
    If you provide at least three (3) business days' notice (72 business hours) before the course start time, you are eligible for either:

    • A full refund, or

    • A full credit toward a future course.

  • Late Cancellations or Changes (within 72 business hours):
    Cancellations or rescheduling requests made within three (3) business days of the course date are not eligible for a refund. However, you may reschedule your session for a future date by paying a $35 administrative fee.

  • How to Submit a Request:
    To cancel or reschedule your booking, please call (647) 799-3127 during business hours or email info@swiftlifesaver.com. Be sure to include your booking number in your message.

We appreciate your understanding and cooperation as we work to deliver high-quality training experiences.

Privacy Policy


1. About Us

Swift Lifesaver (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit www.swiftlifesaver.com (“Site”) or interact with our services.

2. Information We Collect

a) Personal Information

• Directly from you: name, email, phone number, billing/shipping addresses (e.g., when you register, place orders, subscribe, contact us).
• User-generated content: messages, inquiries, feedback, forum comments, or testimonials you submit.
• Payment details: credit card or other payment information processed through secure third-party providers.
• Optional profile data: job title, company information, and other details if you add them to your profile.

b) Automatically Collected Information

• Device & usage data: IP address, browser type, operating system, pages viewed, referring/exit pages, time spent.
• Cookies and tracking technologies: unique identifiers, session cookies, Google Analytics or similar tools, and (if used) marketing pixels (e.g., Facebook, LinkedIn).

c) Third‑Party Sources

We may receive information from third-party integrations or your social network (with your consent), such as social login data or profile information.

3. How We Use Your Information

We use your data to:
• Provide, operate, and maintain our services and website.
• Process your orders, payments, and subscriptions.
• Communicate with you (e.g., updates, support, marketing).
• Personalize content, offers, and recommendations.
• Analyze usage and trends to improve our offerings.
• Prevent fraud, ensure security, and comply with legal requirements.

4. How We Share Information

We may disclose your information with:
• Service providers: payment processors, hosting, email marketing, analytics, support.
• Business transfers: in case of merger, sale, or reorganization—your data may be transferred under confidentiality.
• Legal obligations: if required by law enforcement, courts, or government authorities.
• Consent-based sharing: when you expressly authorize us to share it.

5. Cookies & Tracking

We use cookies and similar technologies to:
• Provide essential site functionality.
• Analyze user behavior and performance (e.g., Google Analytics).
• Enable marketing and remarketing (e.g., Facebook Pixel, Google Ads).

You can control cookies via your browser settings. Opt-out links for analytics and marketing are available in our cookie banner and within your account settings.

6. Data Retention

We retain your personal information as long as needed for the purposes described in this policy, and to comply with legal obligations.
• Account data: kept while your account is active.
• Transactional data: retained for at least 7 years for tax and accounting purposes.
• Analytics data: typically retained for 2–3 years unless anonymized sooner.

7. Data Security

We apply reasonable technical (e.g., SSL encryption) and organizational measures to protect your data.
However, no digital system is fully secure; please use strong passwords and be cautious with your account access.

8. Your Rights

Depending on your jurisdiction, your rights may include:
• Accessing your personal data.
• Correcting inaccuracies.
• Requesting deletion.
• Restricting or objecting to processing.
• Data portability.

To exercise these rights, please contact us using the details below. We’ll respond in accordance with applicable laws.

9. Children’s Privacy

Our website and services are intended for individuals aged 16 or older. We do not knowingly collect personal data from children under 16.

10. International Users

We are headquartered in Canada, and data may be transferred cross‑border. When you submit data, you consent to transfer, storage, or processing in jurisdictions that may have different privacy laws.

11. Third‑Party Links & Integrations

Our Site may contain links or plugins to third-party services (e.g., social media, payment gateways). These have their own privacy policies, which we encourage you to review.

12. Changes to This Policy

We may update this policy periodically. If changes are significant, we will notify you (e.g., via notice on-site or email). Continued use of the Site after changes indicates acceptance.